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    What is a pre-order and when will I receive my pre-order item?

    A pre-order is an item purchased before it has been manufactured with the understanding it will be shipped at a later date. All pre-order items are clearly marked on the website (collection page, product page, at check out, etc.) and on your order confirmation email. Please be sure to pay attention to the estimated delivery dates on all pre-order items before placing your order.

    Each pre-order style or size may have a different delivery estimate. Please note that this time frame is not a guarantee but an estimate provided by our manufacturer. We define the estimate of “early” as it should arrive to us between the 1st and 10th of the month. We define the estimate of “mid” as it should arrive to us between the 10th and the 20th of the month. We define the estimate of “late” as it should arrive to us between the 20th and the end of the month. Although we do our best to give you the most accurate time frame, please note that all pre-order delivery estimates are subject to change. Personalized items require additional processing time and will delay the ship date for a pre-order item.

    Please note that the estimated ship date for a pre-order item that is monogrammed may not show up in your confirmation email or on the checkout page. We are currently working to adjust this on our website. Please note that the estimated ship date will be on the product page when you are placing this order. 

    How long will it take to receive my order?

    We strive to ship all orders that include only in stock items within 1-2 business days (Monday through Friday). If you ordered pre-order items, please refer to the estimated delivery date noted on your order for the shipping time frame. If you ordered both in stock and pre-order items, we will ship the entire order together once the pre-order items arrive. We recommend that you place a separate order if you need an in stock item sooner than the pre-order item delivery estimate. Personalized items require additional processing time and orders with multiple and/or personalized items will ship together when the personalization is complete. 

    You will automatically receive an email with tracking information once your package is picked up and scanned by the USPS. We utilize First Class or Priority so most orders are delivered within 2-5 business days. Please refer to the tracking information provided by the USPS to find out when your order will be delivered. The postal service observes national holidays and can experience delays during busy holiday seasons. CLICK HERE for information about shipping.

    How do I find out about sales or special offers?

    We occasionally offer sales or special discounts. You can sign up to receive notifications for our sales through email and text on our main web page. Follow us on Facebook and Instagram too! All sales or promotional codes are for a specified or limited time and can not be applied to previous orders.

    Why is my coupon/discount code not working?

    Some promotional codes are available for a limited period of time and some are only available for a one-time use. Any free shipping offer is for our regular, standard USPS delivery only. Our system does not allow for stacking promotional codes, so pick the one you like best. Promotional codes can not be applied retroactively to previous orders. 

    What is your return or exchange policy?

    CLICK HERE to see our Returns policy page.

    FINAL SALE: Items from our Heirloom Collection, all sale or clearance items, gift cards  and any item that is personalized are final sale. All final sale items cannot be returned for exchange, credit or refund for any reason.

    May I make changes to my order after I have checked out?

    Sometimes things happen and you need to make changes to your order. We totally understand and are here to help, but you must contact us immediately. Our team is oh-so-skilled at packing and shipping orders fast! Once we initially process and ship your order, we are unable to make any changes. We can add an item to an existing order, but only if the team has not already processed and shipped your order. We cannot make any changes to personalized items after the order has been placed. Please CLICK HERE to review our Personalization FAQs.

    How do I find out more about hosting a Trunk Show?

    CLICK HERE to see our Trunk Show page for more information. If you have additional questions, please email trunkshows@stitchyfish.com.

    What type of payments do you accept?

    We accept all major credit cards, Paypal and AfterPay. CLICK HERE for more information about how to use AfterPay.

    How do I contact the company if my question wasn’t answered here?

    Our customer service team is happy to help you with any other questions or order information at customerservice@stitchyfish.com. If you have questions regarding a specific order, please include your order number in the email. Multiple emails can cause potential confusion and delay a response. We strive to answer all emails within 1 business day (Monday through Friday). 

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