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    What is a pre-order and when will I receive my pre-order item?

    A pre-order is an item purchased before it has been manufactured with the understanding it will be shipped at a later date. All pre-orders are clearly marked on the website (collection page, product page, at check out, etc.) and on your order confirmation email. Please be sure to pay attention to the estimated delivery dates on all pre-order items before placing your order.

    Each pre-order style or size may have a different delivery estimate. Please note that this time frame is not a guarantee but an estimate provided by our manufacturer. We define the estimate of “early” as it should arrive to us between the 1st and 10th of the month. We define the estimate of “mid” as it should arrive to us between the 10th and the 20th of the month. We define the estimate of “late” as it should arrive to us between the 20th and the end of the month. Although we do our best to give you the most accurate time frame, please note that all pre-order delivery estimates are subject to change.

    How long will it take to receive my order?

    We strive to ship all orders that include only in stock items within 1-2 business days (Monday through Friday). If you ordered pre-order items, please refer to the estimated delivery date noted on your order for the shipping time frame. If you ordered both in stock and pre-order items, we will ship the entire order together once the pre-order items arrive. We recommend that you place a separate order if you need an in stock item sooner than the pre-order item delivery estimate.

    You will automatically receive an email with tracking information once your package is picked up and scanned by the USPS. We utilize First Class or Priority so most orders are delivered within 2-5 business days. Please utilize the tracking information provided by the USPS to find out when your order will be delivered. The postal service observes national holidays and can experience delays during busy holiday seasons. CLICK HERE for information about shipping.

    How do I find out about sales or special offers?

    We occasionally offer sales or special discounts. You can sign up to receive notifications for our sales through email and text on our main web page. Follow us on Facebook and Instagram too! All sales or offer codes are for a specified or limited time and can not be applied to previous orders.

    Why is my coupon code not working?

    Some coupon codes are available for a limited period of time and some are only available for a one-time use. Any free shipping offer is for our regular USPS delivery only. Our system does not allow for stacking coupon codes, so pick the one you like best. Coupon codes can not be applied retroactively to previous orders. 

    What is your return or exchange policy?

    CLICK HERE to see our Returns policy page.

    FINAL SALES: Items from our Heirloom Collection, all sale or clearance items and gift cards are final sale. All final sale items cannot be returned for exchange, credit or refund.

    May I make changes to my order after I have checked out?

    Sometimes things happen and you need to make changes to your order. We totally understand and are here to help, but you must contact us immediately. Our team is oh-so-skilled at packing and shipping orders fast! Once we initially process and ship your order, we are unable to make any changes. We can add an item to an existing order, but only if the team has not already processed and shipped your order. We cannot add additional items to your order once it has been processed and shipped. 

    How do I find out more about hosting a Trunk Show?

    CLICK HERE to see our Trunk Show page for more information. If you have additional questions, please email trunkshows@stitchyfish.com.

    What type of payments do you accept?

    We accept all major credit cards, Paypal and AfterPay. CLICK HERE for more information about how to use AfterPay.

    How do I contact the company if my question wasn’t answered here?

    Our customer service team is happy to help you with any other questions or order information at customerservice@stitchyfish.com. If you have questions regarding a specific order, please include your order number in the email. Multiple emails can cause potential confusion and delay response. We strive to answer all emails within 1 business day (Monday through Friday). 

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