We want your shopping experience at Stitchy Fish to be the absolute best! If you’re not completely satisfied with your order, we will do everything we can to try and make it better!
Please look over your order as soon as you get it in your hands. If you think that you've received a defective item, contact customer service within 3 business days of receipt of your order. If you were sent incorrect items or are missing items from your order, please contact our customer service team as soon as possible so we can get that mishap sorted out for you!
Please see our simple rules and procedures for returns below:
- Merchandise may be returned for a Gift Card Code sent to the e-mail address provided at checkout, within 30 days of the date your order shipped from our boutique.
- Complete the return form included in your package.
- All Returned items must remain un-washed, un-worn, and with the original tag in the clothing attached.
- All sale items, monogrammed items, and items from the Heirloom collection are FINAL sale, and cannot be returned.
- The customer is responsible for the shipping and handling of the returned item(s).
- Original shipping fees are non-refundable. Please note the tracking number if applicable.
- A gift card notification will be sent to the email address provided at checkout.
*Please allow 5-7 business days to process your return once it is received at our warehouse.
We know, returns can be a hassle. We’ve worked really hard to keep the returns process simple so your little fishes can stay FABULOUS. We’ve spelled out the process below so that you’ll know what to expect.
All we need you to do is fill out the return form included with your order and slip it into the package with your original receipt and the item you are returning. We’ll take it from there! Don’t forget that your original shipping cost is non-refundable. Here's the return form:
Once your return is delivered to our boutique, our team will put all of your information into the system as quickly as they can! Even though they’re the fastest returns gals we’ve ever seen, please allow 5 to 7 business days for your gift card to be issued via email. The automated email will be sent to the email address used to place the order – we cannot change this! (Oh how we've tried!)
We have a limited number of styles featured on the site and, because of this, we can’t guarantee an exchange. But don't worry, we feel your pain and love the clothes just as much as you do, and we’ll issue you a store credit as soon as possible! If the right style is available in the correct size, you can use your new e-gift card to buy it!
Changing or Cancelling Your Order
Sometimes things happens and you need to change or cancel your order. We totally understand and are here to help, but you must contact us immediately! Our team is oh so skilled at packing and shipping orders fast! Once they initially process your order (usually within 1-4 hours) we will be unable to make any changes to your order.
Adding Items to an Order You Just Placed
Have you ever had that moment when you’ve just submitted your order and you come across an outfit that makes your heart stop? Well, we have. First, contact us immediately! We may be able to add the item to your existing order, but only if the team has not already processed your order (usually within 1-4 hours). We cannot add additional items to your order once it has been processed.
If you have any more questions, please contact us at firstname.lastname@example.org, or 251-929-4477.